Managing a crisis
To acquire basic knowledge helpful to a good crisis management within an organism and to develop useful reflexes.
This awareness allows trainees to discover the risks that professional world faces and need for a quick and appropriate response.
It seeks to provide the necessary knowledge for internal implementation of a crisis response plan after drawing attention of employees to the reality of crises, their prevention, their treatment and communication linked to them. It introduces a more complex crisis management system.
Learning objectives :
- Prepare for the implementation of a crisis management system;
- Understand factors of occurrence;
- Understand occurrence of a crisis and its effects;
- Understand crisis management concepts: Anticipate, React, Communicate, Debrief, Train;
- Understand role of each and how to organize;
- Apprehend a simple crisis management method based on regular training within an organization.
Who should attend?
- Any executive and corporate employee in charge of crisis management;
- Any executive and collaborator likely to be involved in crisis management;
- Anyone who wants to improve his knowledge.
- Ability to tailor this training as an exercise (half-day)
- Crisis: how and why
- Typology of crises: disorder, occurrence’s nature of crises
- Natural, climatic
- Technical, Cybernetic
- Measure of the crisis
- Feedback of information
- Information processing
- Enablers or catalysts (partners, social networks, press)
- Crisis communication
- What public
- How to communicate
- Factors of success
- Set up a crisis plan within your organization
- Which partners
- How to organize
- International standards (ISO 31000 – ISO 22301)
- Prepare an exercise
- Choose the right level
- Frequency and duration
- Measure the impact of commitment
- From crisis management to business continuity
- Set up your own indicators (exercise)
- Report on your commitment
- Alternation of lectures, illustrated examples and exercises;
- Encouraged participation of trainees.
- A certificate of participation is issued at the end of a followed day of course.